T&Cs
ACCESS TO AND USE OF THE WEBSITE
You are provided access to this website in accordance with these terms & conditions. There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website. If you choose to access this website from outside the United Kingdom, you are responsible for compliance with local laws if and to the extent local laws are applicable. By placing any orders through our website, you warrant that: you are legally capable of entering into binding contracts; the personal information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
OWNERSHIP OF RIGHTS
You acknowledge and agree that copyright, trademarks and all other intellectual property in all content supplied as part of this website are owned by or licensed to David Mitchell and Whoosh Cambridge. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the express written permission of Whoosh Cambridge. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, display, modify, distribute, or re-post anything on this website for any purpose. All images remain the property of David Mitchell and Whoosh Cambridge. Under no circumstances can these images be used for any personal or commercial purposes.
DESCRIPTION OF PRODUCTS AND AVAILABILITY
The advertising of our products on this website is an offer to purchase from us and a contract between us and you will only be created in accordance with the terms as described in Placing an Order and Acceptance of your Order.
We have taken every care in particular to ensure that as far as reasonably possible, prices quoted are correct at the time of publishing and that all products have been fairly described. All prices are displayed exclusive of UK VAT which currently we do not charge. Packing and
delivery is charged at cost and is quoted separately to the price of the product. For products delivered to addresses outside of the UK any duties or tax are the responsibility of the recipient and are not included in the prices displayed on the website.
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. All products are subject to availability. We will inform you as soon as reasonably possible if any products you have ordered are not available.
DATA PRIVACY
There is a necessary amount of information that we need to collect from you when you place an order so that we can process the order successfully, check your payment method for fraud detection and to process your payment. This will include but is not limited to:
Name and addresses
Email address
Telephone number
We will only use this information for the purpose for which it is provided, to detail your visits to our site and the resources that you access and details of transactions you carry out through our website and of the fulfilment of your order, unless we have your express permission to use it for other purposes.
HOW WE USE YOUR DATA
The necessary personal information will be disclosed only to those third parties who need it to process your order, such as our payment company, the postal service or courier company who will deliver your goods.
We will not disclose your data intentionally to any third party unless it is part of a transaction as a result of the use of our website. As far as it is reasonable to do so we take all appropriate care to keep the details of your order and payment secure. Payments and orders are handled by PayPal through their PayPal website and so they are also responsible for the security of your data. You can find out about their security policy and terms and conditions here https://www.paypal.com/uk/webapps/mpp/paypal-safety-and-security
Please note that we are not responsible for the content or security of third party websites.
We do not store or keep any credit card or bank details ourselves.
We reserve the right to change these terms and conditions or to modify or withdraw this website (or any part thereof) without notice as we review and improve our service. We shall not be liable to you for any such modification or withdrawal so please do check back from time to time and contact us should you have any questions. Your continued use of this website (or any part thereof) following such change will be deemed to be your acceptance of such change.
PLACING AN ORDER
When placing an order you are requested to read and agree to these terms and conditions. Any orders placed by you must be placed in accordance with these terms and conditions. If you are unsure about any of the content of our terms and conditions please contact us before you place an order.
ACCEPTANCE OF YOUR ORDER
After receipt of your order we will send you an order acknowledgement email detailing the product(s) you have ordered and confirming prices. If you do not receive this order acknowledgement email within 5 days of placing your order please contact us to let us know. The order acknowledgement email is not an acceptance of your order. Acceptance of your order and formation of the contract will only take place once your credit or debit card authorisation has been agreed for your order by PayPal, and the products you have ordered have been despatched (unless we have notified you that we do not accept your order or you have cancelled it in accordance with the terms as described in Cancellations).
We reserve the right to decline any order you place and/or to supply any product ordered as a result of the product you ordered being unavailable from stock or our inability to obtain authorisation for your payment.
DELIVERY & RISK
The products ordered by you will be at your risk from the time of delivery and ownership of them will only pass to you when we receive full payment of all sums due in respect of them, including applicable delivery charges.
CANCELLATIONS AND RETURNS
If you wish at any time to change or cancel your order, please contact us.
If you wish to exercise your right to cancel your order after the products you ordered have been despatched, please follow the procedure set out in Returns Process.
You are entitled to cancel your order within 7 working days beginning on the day after you received the products ordered. In this case, you will receive a refund of the purchase price of
the product ordered. We will refund the cost of the product provided it is returned to us in a fully re-saleable condition. If we find that the product has not been returned to us in a fully re-saleable condition we reserve the right to refuse a refund for the product.
The cost of returning items is the responsibility of the customer and this cost will not be refunded.
We will only normally refund the delivery charge for sending the product to you only if the product is damaged, faulty, or does not match your order.
RETURNS POLICY
This returns policy is specific to online purchases; it is not applicable for any purchases made directly from us.
RETURNS PROCESS
Returns process for orders delivered to a UK address (excluding Channel Islands): If you want to return any products please contact info@whooshcambridge.com.
You will be required to pay for the return of the product, and should choose a method of return that is secure and can be tracked. The product ordered by you will be at your risk from the time of despatch until they are proven to have been received by us. The return and any refund will be dealt with in accordance with the terms as described here. Once the returned product has been received by us we will review its condition before deciding whether to process the refund. In the case of an unwanted product returned for refund; we will refund the price paid for the goods but not any duties or taxes that were imposed when the order was despatched to the recipient. When processing a refund for returned goods, we will refund by the original method of payment and you will receive an email confirming the refund amount.